FAQ - Frequently Asked Questions

Click to get the answers to the following questions:

1. What are your office hours?

2. How long will it take to get my order, custom or regular?

3. How much is shipping and handling?

4. Do you offer discounts for churches, non-profits, and pastors?

5. Do you offer a guarantee?

6. Do you have information on publishing? Will you publish my book?

7. What payments do you accept? What if I don't want to order online?

8. Can I sell your products? What is the Sales Commission Program?

9. What about International Orders? Do you sell overseas?

10. I don't like junk mail, what is your newsletter like?

1. What are your office hours?

OFFICIAL HOURS: Monday, Wednesday, and Thursday
10:00am to 4:00pm MT

HOWEVER!!! I do check emails almost every day, throughout most of the day, and will do my best to start your order when I receive it.) My customers are usually impressed with the speed of our graphics work and printing. Contact me at: angela@settepublishing.com

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2. How long will it take to get my order?

We process orders as soon as possible. If it is a book or non-custom order we will LIKELY get it in the mail within 3 business days of receiving it.

For custom orders, we try to start orders within 2 working days of receiving them, and try to send you a proof within 3 days. However, depending on how many changes you make and how quick you get a final approval to us, it can take some time to get your entire order finished. If it's a rush, let us know and we can often work with you, if you are available, throughout the day to finish your order in one day. I've done this with several customers. In fact, if they are small changes, sometimes we just stay on the phone and get it all done within an hour or less.

Shipping is 3 to 4 business days within Canada.

BE SURE you give us your correct contact information when you order. We cannot communicate with you if we can't find you.

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3. How much is Shipping and Handling?

Shipping within Canada is sent 'Expedited' via Canada Post unless otherwise specified (We find this is usually the cheapest, while still insured and traceable, it is usually the same price as regular parcel post.) Shipping into the USA is usually Expedited or USPS.

Costs:
$7.95 -- $9.99 and under
$14.95 -- $10 to $39.99
$17.95 -- $40 to $99.95
$19.95 -- $100 to $199.99
$29.95 -- $200 and up*

*some exceptions apply to unusually heavy orders or wholesale orders. Orders over $500 are usually 12% of order total.

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4. Do you offer discounts for churches and pastors?

Yes, in fact we cater to businesses and non-profit organizations. We want to help you help others. We offer a 20% discount on our products, layout fees, and printing prices. Custom quotes will include your discount if you let us know you are a pastor or non-profit.

For wholesale orders and discount orders please click here.

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5. Do you offer a guarantee?

We guarantee we will not print your order until you are satisfied. All proofs must be approved by the customer before we print. We do not guarantee spelling, date errors, wrong addresses, and so on. All information on the order must be proofed by you. Just because you sent us the right address, doesn't mean it was typed correctly. YOU are responsible for proof reading!!!

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6. Do you have information on publishing? Will you publish my book?

We do take the occasional manuscript, but expect FULL author involvement and author must be willing to pay for the printing. Check out our articles on publishing, design, and printing.

For graphic design ONLY - click here

For printing ONLY - click here.

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7. What payments do you accept?

For custom or wholesale orders, under $500, we will bill you with the order. For orders over $500, we require 50% down and the remainder will be billed with the order. We prefer cheque or money order, but do accept VISA, Master Card, and American Express.

For regular retail book orders, prepayment is required with Pay pal, VISA, Master Card, American Express, cheque, or money order.

To order by fax or mail, click here to download forms.

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8. Can I sell your products? What is the Sales Commission Program?

Yes, you can sell our products. You have two options. Order as a re-seller and get the 40% wholesale discount, or sign up for the Sales Commission Program and you don't have to put out any money!!! No risk.

To learn more about the Sales Commission Program click here.

To get learn more about wholesales, please click here.

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9. What about International Orders? Do you sell overseas?

We do sell and ship outside of the USA and Canada! However there will be extra shipping costs and you can NOT order off this website! (I can't add the extra shipping cost to the paypal invoice. I have to send you a special link.)

To order our cookbooks and ship internationally please click here.

To order any other products please contact us.

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10. I don't like junk mail, what is your newsletter like?

I don't like junk mail either! And I certainly don't want to send you materials you won't use. So have a look at some of our old newsletters and decided if you would use this material.

Bascially is contains one or two FREE recipes, News when we update our website or have a sale, a character lesson, a health lesson, and a photography or publishing lesson. We do very little advertisting!!

To see our older newsletters click here.

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© 2009 Sette Publishing
Last modified October 7, 2009
Contact - webmaster@settepublishing.com